Privacy Policy

Effective Date: 26/04/2024

Tech Cat Labs (“we,” “us,” “our,” or “the Company”) operates in Malaysia as a sole proprietorship and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including EZ-Book, EZ-Food, and any other products or services we may offer (“the Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Data Personal data means any information that relates directly or indirectly to an individual who can be identified from that information. We may collect the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (credit card details or bank account numbers)
  • Identification documents (for verification purposes)

1.2 Non-Personal Data We may also collect non-personal data about your interactions with our Services, including:

  • Device information (e.g., type, operating system)
  • Browser information
  • IP address
  • Usage data (e.g., pages viewed, time spent)

2. How We Collect Your Information

We collect personal data directly from you when you:

  • Register for an account or use our Services
  • Communicate with us via email, phone, or other channels
  • Make a purchase or request information about our Services

We also collect non-personal data automatically through technologies like cookies and similar tracking tools.

3. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Process your transactions and manage payments
  • Respond to your inquiries and provide customer support
  • Send marketing and promotional materials, updates, and other relevant information
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

4.1 Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, customer support, and marketing.

4.2 Legal Compliance: We may disclose your information to comply with any legal obligation or in response to legal proceedings such as a court order, subpoena, or government investigation.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Protection of Rights: We may disclose your information to enforce our terms and conditions, investigate fraud, or protect the safety of our users.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal data. However, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us.

6. Your Rights

6.1 Access and Correction: You have the right to access and correct the personal data we hold about you. To do so, please contact us using the information provided below.

6.2 Withdrawal of Consent: You have the right to withdraw your consent to our use of your personal data. Please note that withdrawing consent may affect your ability to use some features of our Services.

6.3 Complaint: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe we have not complied with the PDPA.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use non-personal data about your interactions with our Services. You can control the use of cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Tech Cat Labs
No 9, Jalan Keindahan 22, Taman Skudai Indah 2, 81300 Skudai Johor.
[email protected]
+60-167461661