Return and Refund Policy

Effective Date: 26/04/2024

Thank you for choosing Tech Cat Labs. We value your trust and strive to provide the best user experience. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are handled for our products and services, including EZ-Book, EZ-Food, and any other products or services we may offer.

1. General Policy 1.1. All payments made to Tech Cat Labs are considered final. 1.2. Refunds are only provided under specific circumstances as outlined in this policy.

2. Eligibility for Refunds 2.1. Refunds will only be provided if the following conditions are met:

  • The service or product was not delivered as described or was not accessible due to technical issues attributable to Tech Cat Labs.
  • The user was charged an incorrect amount due to a technical error on our platform.

3. Non-Refundable Cases 3.1. Refunds will not be provided in the following situations:

  • User changes their mind after purchasing a product or service.
  • User faces issues due to factors beyond Tech Cat Labs’ control (e.g., loss of Internet connectivity).
  • Violations of our Terms and Conditions or any other policies.

4. Refund Process 4.1. To request a refund, please contact us via email at [Your Support Email] within 14 days of the purchase date. 4.2. Include the following information in your refund request:

  • Your full name
  • Email address used for the purchase
  • Transaction ID or receipt number
  • Reason for the refund request

4.3. We will review your request and respond within 7 business days. 4.4. If approved, the refund will be processed within 14 business days using the original payment method.

5. Changes to This Policy 5.1. Tech Cat Labs reserves the right to modify this Return and Refund Policy at any time. 5.2. Changes will be effective immediately upon posting the updated policy on our website. 5.3. We encourage you to review this policy periodically to stay informed about our practices.

6. Contact Us If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Tech Cat Labs
No 9, Jalan Keindahan 22, Taman Skudai Indah 2, 81300 Skudai, Johor.
[email protected]
(60)-167461661